Privacy Policy

This Privacy Policy sets out how Take Off Health & Fitness ("we", "us", or "our") handles your personal information. It applies to information collected through our website, www.takeoffhealthandfitness, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. We Respect Your Privacy

We are committed to protecting your personal information. We will never rent, sell, or trade your email address or personal details. We also do not publicly display any personally identifying information submitted via our site or communication channels.

2. What is Personal Information?

Personal information means information or opinion that identifies an individual. We may collect the following types of information:

  • Name, phone number, email address, and physical or postal address

  • Business or company details (if applicable)

  • IP address and browser/device information

  • Any other information you provide to us directly via forms, calls, emails, or site interactions

3. How We Collect It

We may collect personal information when you:

  • Submit a contact form, or enquiry via our website

  • Interact with our staff via phone, email, or in person

  • Use features or tools on our website

  • Engage with our digital marketing, including remarketing

4. Use of Cookies and Analytics

Our website uses cookies and analytics tools (e.g. Google Analytics) to collect non-identifiable data about how users browse and engage with our site. This helps us improve site performance and tailor content.

Cookies may track:

  • Pages viewed, time spent on site, and click behaviour

  • Your browser type and IP address

  • Whether you are a returning or new visitor

You can manage cookie settings in your browser at any time. If you disable cookies, some functionality may be limited.

5. Why We Collect Your Information

We use your personal information to:

  • Provide and deliver services

  • Respond to your enquiries or bookings

  • Manage transactions and communicate with you

  • Improve our website and customer experience

  • Send you service updates, promotions, or news (you can unsubscribe at any time)

6. Disclosure of Your Information

We may share your information with trusted third parties who support our operations, such as:

  • IT and website service providers

  • Marketing and communications services

  • Legal or regulatory authorities if required by law

These providers are only given access to the data needed to perform their service and are bound by confidentiality obligations.

7. Data Storage and Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.

Security measures include firewalls, access control, secure passwords, and encrypted backups.

8. Access and Correction

You may request access to your personal information at any time. We’ll respond promptly and may ask for proof of identity. If the information we hold is incorrect or out of date, we will correct it on request.

In limited cases, we may deny access if permitted by law (e.g. affecting others’ privacy or during legal proceedings). If so, we’ll provide a reason.

9. Marketing Preferences

From time to time, we may send you marketing material related to our products, services, or offers. You can opt out at any time by following the instructions in our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to other sites. This policy applies only to our site. We are not responsible for the privacy practices of other websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be published on this page. By continuing to use our website, you agree to the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy, or wish to access or update your information, please contact us.